FAQ – All Answers You Need

The minimum age requirement at 560bet is 18 years old. This is a strict policy with no exceptions. During registration, you must provide your true date of birth. The subsequent identity verification (KYC) process requires documents such as your MyKad to confirm your age. Any account suspected of belonging to an underage individual will be suspended immediately.

Go to the Log In and click the "Forgot password?" link. Enter your registered email address or Malaysian phone number. We will send you a link or OTP to reset your password. The link is valid for 30 minutes only. If the issue persists, contact our Live Chat support for immediate assistance.

The KYC (Know Your Customer) process is an industry-standard requirement that keeps your account secure, verifies the minimum age, and ensures compliance with anti-money laundering regulations. You will need to submit a clear copy of your Malaysian MyKad. KYC verification is typically completed within 1–2 business days. Without KYC verification, your daily withdrawal limit will be restricted.

Yes, your account details can be updated via the "My Profile" section in your 560bet account settings after logging in. For changes to critical information such as your email or phone number, additional verification may be required to keep your account secure. If you run into any issues, please contact our support team.

Accounts may be suspended for several reasons: repeated failed login attempts, suspicious activity, or a pending KYC verification request. Please contact the 560bet support team via email at support@560bet.biz or Live Chat, and provide your username along with your identity verification details. We will review your case and assist in reinstating your account as soon as possible.

No. 560bet's policy is one account per person without exception. Holding multiple accounts is a violation of our Terms & Conditions and may result in the closure of all associated accounts and forfeiture of balances. If you have forgotten your existing account username, please contact our support team to recover access.

To permanently close your account, go to Settings > Responsible Gaming > Self-Exclusion and select the permanent closure option. Before closing, make sure you withdraw all eligible balances. If this is related to a gambling problem, we strongly encourage you to seek help – read more on the Responsible Gaming ours.

Log in to your 560bet account and click the "Deposit" button on the dashboard. Select your preferred payment method, enter the deposit amount, and follow the instructions. Deposits can be made via:

• Touch 'n Go eWallet (min. RM20)
• GrabPay (min. RM20)
• DuitNow (min. RM20)
• Boost eWallet (min. RM20)
• ShopeePay (min. RM20)
• FPX – Maybank2u, CIMB Clicks (min. RM30)

All deposits are processed instantly in Malaysian Ringgit (RM).

The minimum deposit at 560bet is RM20 for Malaysian e-wallets (TNG eWallet, GrabPay, DuitNow, Boost, ShopeePay) and RM30 for FPX online banking. There is no maximum deposit limit for standard accounts; however, daily and monthly deposit limits can be set at your discretion through our self-control features.

Deposits are usually processed instantly. If your deposit hasn't appeared after 30 minutes, please: (1) Check your transaction status in your e-wallet app to confirm whether the payment was successful. (2) Check your email for a transaction confirmation. (3) Contact 560bet Live Chat support with proof of payment (screenshot). Our team will investigate and resolve the issue within 1 working hour.

Withdrawals to Malaysian e-wallets (TNG eWallet, DuitNow, GrabPay) are typically completed within 15 to 30 minutes for accounts that have completed KYC verification. Withdrawals via FPX to a bank account may take 1 to 3 hours on business days. Withdrawals made outside office hours may be processed on the next business day. The minimum withdrawal limit is RM50.

The minimum withdrawal limit at 560bet is RM50. Maximum withdrawal limits depend on your account tier and KYC status. For standard accounts with completed KYC, the daily limit is RM10,000. Gold and Platinum VIP members enjoy higher withdrawal limits. These limits can be updated through the VIP account upgrade process.

Withdrawals may be declined for several reasons: (1) KYC incomplete – please complete identity verification first. (2) Bonus wagering requirements have not been met. (3) Payment account details do not match the name on your 560bet account. (4) Suspicious activity has been detected. Check the email we sent for details on the reason for rejection, or contact support for clarification.

560bet accepts all major Malaysian payment methods for deposits and withdrawals:

• E-Wallets: Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay
• Online Banking (FPX): Maybank2u, CIMB Clicks, RHB Now, Bank Islam, and more

All transactions are in Malaysian Ringgit (RM). We do not currently accept international credit cards or cryptocurrency.

560bet does not charge any processing fees for deposits or withdrawals. However, your e-wallet provider or bank may apply a small transaction fee in accordance with their own policies. Please check with your payment provider for more information on any charges that may apply on their end.

No. 560bet operates entirely in Malaysian Ringgit (RM / MYR). All deposits, withdrawals, bonuses, and winnings are displayed and processed in MYR. This eliminates any currency exchange losses and makes for a smoother experience for Malaysian players.

New 560bet members are eligible for a welcome bonus of up to RM588 which includes: 100% first deposit bonus up to RM288, 50% second deposit bonus up to RM200, and 20 free spins on selected slots. Bonuses are credited automatically once your deposit meets the minimum requirement. All bonuses are subject to rollover terms – please read Terms & Conditions carefully.

Wagering requirements refer to the total amount you must wager before winnings from a bonus can be withdrawn. Requirements vary by bonus type:

• First deposit bonus: 10x within 30 days
• Second deposit bonus: 8x rollover within 14 days
• Free spins: 5x rollover within 7 days
• Weekly cashback: No wagering requirement (cash)

Example: A MYR 100 bonus with a 10x requirement means you must wager a total of MYR 1,000 before withdrawals are permitted.

560bet's weekly cashback returns a portion of your net losses over the week. Cashback is calculated weekly (Monday to Sunday) and credited every Monday as cash with no wagering requirement. The cashback percentage (up to 10%) is based on your total weekly wager. This is one of the reasons so many Malaysian players remain loyal to 560bet.

For every friend you refer who registers and makes their first deposit at 560bet, you will receive a referral bonus of RM30 per friend (subject to a 5x turnover requirement). There is no cap on the number of referrals – the more friends you bring in, the more bonuses you earn. Share your unique referral code (available under Profile > Referral) to start earning bonuses.

The 560bet VIP program has 4 tiers: Member, Silver, Gold, and Platinum. Every RM10 wagered earns loyalty points. Moving up a tier unlocks benefits such as higher cashback, increased withdrawal limits, a personal account manager (Platinum VIP), exclusive event invitations, and a special birthday bonus. Check your VIP status in your 560bet account dashboard.

Some bonuses are credited automatically, while others need to be claimed via the "Promotions" section in your dashboard. If a bonus has not appeared within 24 hours of meeting the requirements, please contact 560bet Live Chat support with your deposit transaction number. Ensure your deposit meets the minimum amount specified for that bonus.

All active 560bet promotions can be found under the "Promotions" section in your dashboard after logging in. Promotions are updated regularly and include seasonal bonuses (Hari Raya, Malaysia Day, etc.), special sports promotions (EPL, Liga Super Malaysia, BWF badminton tournaments), and exclusive offers for VIP members. Enable account notifications to stay up to date on the latest promotions.

Yes, you can cancel an active bonus via the "Active Bonuses" section in your 560bet dashboard, provided no bets have been placed using the bonus funds. Once you begin wagering with bonus funds, cancellation is no longer permitted. If you prefer not to receive any bonuses in future, you can opt out of promotional offers through your account settings.

560bet offers over 1,200 games including:

• Video Slots: Gates of Olympus, Sweet Bonanza, Mahjong Ways, and hundreds more
• Live Casino: Baccarat, Roulette, Blackjack, Dragon Tiger with real dealers
• Sports Betting: Football (EPL, Liga Super Malaysia, La Liga), badminton (BWF), tennis, e-sports
• Poker: Texas Hold'em, Omaha, Sit & Go, Tournaments
• Lottery: 4D, Toto, Forecast Numbers

560bet's live casino connects you directly with real dealers via high-quality video streaming. You can interact with dealers and other players in real time. Tables are available for Baccarat (including exclusive VIP tables), Roulette, Blackjack, Sic Bo, and Dragon Tiger. Minimum bets start from RM5 and VIP tables from RM100.

560bet offers competitive odds on hundreds of matches daily, covering: Football – Malaysia Super League, EPL, La Liga, Bundesliga, Serie A, UCL; Badminton – All England, BWF World Championships, Thomas Cup; Tennis – Grand Slam, ATP, WTA; Basketball – NBA; E-Sports – Dota 2, CS:GO, ML:BB. Live betting is also available for selected matches.

Yes, 100%. The 560bet platform is fully optimised for Android and iOS mobile devices. All games – slots, live casino, Sports Betting, poker, and lottery – are available through your mobile browser with no app download required. The mobile gaming experience matches the desktop version in both quality and speed.

Yes, most slots at 560bet have a free demo mode that can be tried without any deposit or real money. This lets you get familiar with the game mechanics before playing with real funds. However, demo mode is not eligible for any bonuses or real winnings. Demo mode is available to registered members who are logged in.

Try the following steps: (1) Check your internet connection – a minimum of 5 Mbps is recommended for live casino. (2) Clear your browser cache and cookies. (3) Try a different browser such as the latest Chrome or Firefox. (4) Close any unnecessary apps or tabs. (5) Try using incognito mode. If the issue persists, contact 560bet Live Chat support with the game name and a description of the problem.

560bet offers poker in Texas Hold'em and Omaha formats with a variety of table options: Regular tables (ring games) with blinds ranging from RM0.50/RM1 up to RM50/RM100; Sit & Go for 6–9 players; Daily and weekly tournaments with attractive prize pools; Turbo and hyper-turbo formats for faster-paced play. Malaysian players of all skill levels are welcome.

Section Lottery 560bet offers a wide range of number games including 4D, Toto, forecast numbers, and international online lotteries. Pick your preferred numbers, set your wager amount, and wait for the draw results. Winnings are credited directly to your 560bet account and can be withdrawn or used for other games. Minimum bet starts from RM1.

Yes, 560bet uses 256-bit SSL encryption (TLS 1.3 protocol) for all transmitted data – the same technology used by major Malaysian banks. Personal data is stored on secure servers and is never sold to third parties. Passwords are stored as one-way hashes that cannot be decrypted. Your privacy is fully protected in accordance with Privacy Policy ours.

Log in to your 560bet account and go to Settings > Security > Two-Factor Authentication. Choose your preferred 2FA method – OTP via SMS to your Malaysian phone number. Once enabled, every login will require an OTP code sent to your phone. Activating 2FA is strongly recommended for all players as an added layer of security.

Act immediately: (1) Change your password right away. (2) Review your login history and transaction records in your account. (3) Contact the 560bet security team via Live Chat or email support@560bet.biz with "SECURITY EMERGENCY" in the subject line. (4) If you cannot access your account, request support to temporarily freeze it while the matter is investigated. We will respond within 30 minutes.

Always make sure you access 560bet through the official URL 560bet.biz only. 560bet will never: (1) Ask for your password or OTP via email or SMS. (2) Request payment through a personal account or someone's DuitNow number. (3) Contact you via WhatsApp for financial matters. If you receive any suspicious communication using the 560bet name, please report it to us immediately.

Yes. All slot and table games at 560bet use Random Number Generator (RNG) independently audited by third parties to ensure truly random and fair outcomes. Live casino games are monitored via multi-angle live cameras. The RTP (Return to Player) for each game is listed in the game information. 560bet is committed to full transparency across all gaming operations.

560bet's Bahasa Malaysia-speaking customer support team is available 24/7 through:

• Live Chat: Click the Live Chat icon on the platform after logging in (response time: <2 minutes)
• Email: support@560bet.biz (response time: 1–4 hours)

For urgent account security or transaction issues, please use Live Chat for the fastest response.

560bet provides a range of free responsible gaming tools to help you stay in control: Deposit Limits (daily/weekly/monthly), Loss Limits, Session Time Limits, Temporary Break (24 hours to 1 month), and Permanent Self-Exclusion. All tools are accessible via Settings > Responsible Gaming. Read more on the Responsible Gaming ours.

Yes, 560bet complies with Malaysia's Personal Data Protection Act (PDPA) and takes every member's privacy seriously. Your personal data is used only for purposes you have consented to, is never sold to third parties without your permission, and is stored securely. You have the right to request access to, correction of, or deletion of your personal data at any time. Please refer to Privacy Policy for full details.